Frequently asked questions

dojofood is a restaurant operations platform that puts dine-in, takeaway and every delivery marketplace on one screen: one catalog, one order queue, one source of truth. It replaces the stack of separate tablets and reconciliations most operators run today.

dojofood connects the major delivery marketplaces in the regions we serve and routes their orders into the same queue as your dine-in and takeaway. New integrations are added continuously; see the marketplace integrations page for the current live list.

In most cases, no. dojofood runs on standard tablets and the POS terminals and kitchen screens you likely already have. Where you do need hardware, we help you pick the minimum that fits your workflow rather than selling you a fixed bundle.

Yes. You maintain one catalog in dojofood and it propagates to your POS, digital menu and connected marketplaces. Change a price or 86 an item once, and it updates everywhere, without editing the same dish in five different back-offices.

Pricing scales per location, with multi-branch and franchise operators managed under one account and one bill. Growing from one site to five doesn't mean five disconnected subscriptions. See the pricing page for current plans, or talk to us about a multi-branch quote.

No. We'd rather keep you because the product earns its place every month than trap you in a multi-year term. Talk to us about the terms that fit your operation.

Yes. We move you over in a way that doesn't stop service. Your catalog and key settings are brought across, your team is trained on real shifts, and we switch channels on when you're ready, not on a hard cut-over that risks a busy Friday night.

For a single location it's typically days, not weeks: catalog import, hardware check, a training shift and a soft launch. Multi-branch rollouts run per-site on a schedule that matches your operation rather than all at once.

Your data is yours. You can export your catalog, orders and reporting. We don't hold your operation hostage to keep you subscribed.

dojofood works with card, contactless and the local payment methods your guests expect, and reconciles every payment against the order it belongs to, marketplace payouts included, so month-end actually ties out.

Yes. Restaurants and cafes taxed under the real regime must record retail sales on a new-generation fiscal cash register (YN ÖKC) and issue its receipt. Since 1 July 2024 old-generation registers are no longer legal, and every device must also accept card payments. The full picture, as of August 2026, is in our fiscal cash register guide under Insights.

No. A bank terminal only takes the payment; it produces no fiscal document. A fiscal register (ÖKC) issues the legally required receipt. In Türkiye the two must work as one: either an EFT-POS type register that does both in one body, or a bank terminal integrated with the register so every sale ends in a fiscal receipt.

Yes. Under communiqué No. 483, order terminals and sales software must connect to the new-generation register over GİB's GMP-3 protocol, mandatory since 1 October 2018. Running sales software detached from the register carries a special irregularity fine per detection. dojofood connects to Pavo fiscal registers for exactly this reason.

Not yet, as of August 2026: no general mandate has been announced, so e-Adisyon remains voluntary. But GİB holds the authority to make it mandatory with at least 3 months' notice, by public announcement or written notification. Table-service restaurants that prepare early switch on their own schedule instead of a deadline's.

For 2026, set by communiqué No. 588: at least 17,000 TL per document on the first detection, rising with each repeat detection in the same year up to 170,000 TL from the sixth on. Failing to integrate a bank terminal with the register costs 35,000 TL per detection. The full official table is in our 2026 fines article.

It depends on how you collect them. A tip taken separately from the price of the meal is outside the VAT base; a tip added to the bill as a service charge is inside it. Collected separately and distributed in full, the net effect on the corporate tax base is zero, because the income is matched by a wage expense. The Revenue Administration rulings behind this are set out in our article on tip taxation under Insights.

No. Article 51 of the Labour Code requires money gathered under the employer's control to be paid in full to every worker at the workplace, and the regulation of 28.02.2004 ties each share to an official points schedule and the days actually worked. You must also post the distribution schedule at the workplace and keep the records for five years. Our tip distribution guide walks through it, and the tip pool calculator does the arithmetic.